FAQ

Read the answers below for help with a product, payment or return.

How do I check the product details?

Read the product page and select the required option before adding an item to the cart. Ask us to clarify missing specifications or compatibility details before purchase; do not assume a feature that is not stated.

Where do you deliver and what does it cost?

There is no standard delivery charge on accepted orders within Canada. The usual timetable is 1–2 business days to process the order plus 4–6 business days after dispatch, making 5–8 business days in total.

How can I follow a parcel?

A shipment notice will include tracking details where supplied by the carrier. Tracking can begin after the parcel leaves us. Let us know about an unexpected delivery status or a parcel that has stopped moving.

Can I return or exchange an unwanted item?

A delivered item can be considered for a no-reason return or exchange during the following 30 days. Contact us during that window to start the arrangement.

Who pays for the return?

Our store covers the cost of sending back approved returns and exchanges. We arrange a prepaid return label or another free option, without any restocking fee.

When will a refund arrive?

When a refund is approved, our store processes it within 10 business days back to the original payment method. Your bank or card issuer usually takes another 5–10 business days to show the amount.

What if the item has a problem?

Please notify us when goods are damaged, faulty, incomplete, wrongly sent or not as described. We will review the situation and provide an appropriate refund, replacement or other remedy, preserving your consumer rights.

Which payment methods and currency are used?

Payment is in Canadian dollars (CAD). Use the methods actually displayed for your order in checkout. The final summary shows applicable taxes before payment.

Can I cancel or change an order?

Contact us as soon as possible. We will try to make the change before dispatch and explain available options if it has already shipped. Applicable cancellation rights and our return promise remain available.

How do I reach customer service?

For an existing order, provide its confirmation number and a short explanation of the issue. Shopping enquiries can instead include the relevant product page.

Email: support@tidyottoman.shop
Telephone: 306-555-5478
Business address: 18 Mustang Rd, 201, Maple, Ontario, L6A 1X4, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).